Legal

Privacy Policy

Last updated: June 2024

1. Introduction

HELIX Commercial Group ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or submit an enquiry through our contact form.

We are based in the United Kingdom and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information when you use our website or contact us:

  • Name
  • Email address
  • Phone number
  • Company name
  • Any additional information you choose to provide in correspondence
  • Technical data such as IP address, browser type, and pages visited (via standard web server logs)

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes or commercial assessments
  • Deliver the commercial services you have requested
  • Communicate with you about our services
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent, when you submit our contact form or request a quote
  • Legitimate interests, to respond to enquiries and operate our business
  • Contract, where processing is necessary to deliver services you have engaged us for

5. Data Sharing

We do not sell your personal information. We may share your data with trusted third parties only where necessary, such as:

  • Service providers who assist us in operating our website (e.g. Netlify for form submissions and hosting)
  • Professional advisers where required by law
  • Regulatory or law enforcement bodies when legally obliged to do so

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 24 months unless a business relationship is established.

7. Cookies

Our website uses minimal cookies. Third-party services such as Google Fonts and Tailwind CDN may set their own cookies. You can control cookies through your browser settings. We do not use cookies for targeted advertising.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

HELIX Commercial Group
23 Colmore Row, Birmingham B3 2BS
Phone: 0121 790 1091
Email: info@helixcommercialgroup.co.uk